Terms of Service

1. Acceptance of Terms

By accessing and using Agency Clearstep's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this service.

2. Description of Service

Agency Clearstep provides a multi-tenant process management platform. Multiple teams share the same application and database infrastructure, and each team's records are logically separated by tenant-scoped access controls enforced at the database layer (row-level security), in addition to application-level authorization and role checks. We design and maintain these controls in good faith, but no security model is perfect, and shared infrastructure carries inherent risk.

The Service includes AI-assisted authoring features. AI output is generated automatically, may be inaccurate, incomplete, or unsuitable for your purpose, and is not professional advice. You are solely responsible for reviewing, editing, and approving any AI-generated process content before relying on it. AI usage is metered in credits, and credit allocations, weightings, and caps may be adjusted.

3. SMS Messaging Terms

Types of Messages: If you opt in to receive SMS messages from Agency Clearstep (Inspire AI LLC), you may receive the following types of text messages: responses to your inquiries, appointment confirmations, appointment reminders, and service updates.

How to Unsubscribe: You can opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation message and will no longer receive text messages from us.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your interactions with our services.

Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier.

Consent Not Required for Purchase: Consent to receive SMS messages is not required as a condition of purchasing or using our services.

4. User Obligations

You agree to:

• Be at least 18 years of age to use our services
• Provide accurate and complete information
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Respect intellectual property rights
• Pay all fees when due

5. Payment Terms

The Service is sold by Inspire AI LLC, trading as Agency Clearstep. All paid plans include a 14-day free trial, during which you will not be charged. After the trial ends, your selected plan begins billing on a monthly or yearly basis, depending on your chosen billing cycle. Late payments may result in your workspace becoming read-only.

Seller and payment processing: Inspire AI LLC is the seller and merchant of record for all orders. Card payments are processed by Stripe, our payment processor. Card details are entered directly with Stripe and are never received or stored by us.

Taxes: Listed prices are exclusive of sales tax, VAT, GST, and similar transaction taxes. Where we are required to charge such tax, it is calculated at checkout based on the billing address you provide and shown separately on your invoice. You are responsible for giving us accurate billing and tax information.

Billing emails: Subscribers receive payment receipts, invoices, upcoming renewal notices, card-expiry warnings, and failed-payment notices from us through Stripe. These are transactional billing messages and are separate from the email we send about the Service itself.

6. Refund Policy

All fees and charges are non-refundable once your 14-day free trial ends and a payment is processed. Because all paid plans include a 14-day free trial designed to let you evaluate the Service fully before being billed, no refunds, prorated refunds, or credits are provided for partial monthly or yearly billing periods or unused credits following a charge.

7. Cancellation

You may cancel your subscription at any time from the Billing page inside the app. Canceling stops all future billing so you will not be charged for subsequent billing cycles, whether monthly or yearly.

If you cancel during your 14-day free trial, no charge is ever taken and your access runs to the end of the trial. If you cancel on a paid plan, you will retain access to your workspace through the end of your current paid billing period (monthly or yearly), after which your workspace transitions to read-only. No refunds or prorated credits are issued for the remaining time in a paid cycle.

8. Intellectual Property

Upon full payment, you own the final setup and content we create for you. However, we retain rights to our proprietary tools, methodologies, and general knowledge used in providing our services.

9. Third-Party Dependencies and Availability

The Service depends on third-party vendors to function, including but not limited to hosting and edge providers, database and authentication providers, email delivery providers, artificial-intelligence model providers, payment processors, and domain and DNS providers. Interruption, degradation, price change, policy change, or discontinuation by any such vendor can affect or suspend the Service, in whole or in part, with or without notice to us.

No uptime guarantee is provided. The Service is offered without any service-level agreement, uptime commitment, availability credit, or guaranteed response time. Maintenance, upgrades, feature changes, and vendor incidents may cause downtime or data-processing delays. Features, limits, and AI credit allocations may change over time.

10. Limitation of Liability

To the maximum extent permitted by law, Inspire AI LLC shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data, even if advised of the possibility of such damages.

Our total aggregate liability for any and all claims arising out of or relating to the Service or these Terms shall not exceed the total amount of fees you actually paid to us during the three (3) months immediately preceding the event giving rise to the claim. If you paid nothing during that period — for example, during a free trial, a complimentary grant, or a beta program — our maximum liability is zero. These limits apply regardless of the theory of liability and survive termination.

11. Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Any dispute, claim, or controversy arising out of or relating to the Service or these Terms must be resolved exclusively by final and binding arbitration seated in Sheridan County, Wyoming, USA, before a single arbitrator, conducted in English under the rules of a recognized arbitration provider mutually agreed by the parties.

Each party waives any right to a jury trial and to participate in a class, collective, or representative action; claims may be brought only in an individual capacity. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. Either party may seek injunctive relief in a court located in Sheridan County, Wyoming for misuse of intellectual property or unauthorized access.

12. Changes and Contact

We may update these Terms; material changes will be reflected by a new "last updated" date, and continued use after that date constitutes acceptance. If any provision is held unenforceable, the remainder stays in effect. For questions about these Terms of Service, please contact us through our contact form.